BMX Direct Frequently Asked Questions

  • BMX Direct. Who or What is that? We are an online-store slash outlet slash crew of guys that love BMX and are dedicated to making the world’s best BMX gear easily available to dudes in South Africa and nearby countries.
  • Who are the people behind BMX Direct? We are people and riders who love all things BMX. It’s in the blood and there’s no washing it off.
  • How long has BMX Direct been around? From humble beginnings out of the boot of a beat yellow Mazda 323, i’d say one of our first ‘sales’ must have been around the summer of 1999.
  • Do you have a newsletter (aka Mailing List)? Indeed. If you sign up we’ll send you love-letters every so often. Its a good way to stay on top of what we have going on(and receive discount codes on the sly).
  • Is it better to order online/email or over the phone? Ordering online makes life easier and simpler all round. You order, you pay, we ship, you ride- done! Very little room for error.
  • What have people who have purchased from BMX Direct said? Usually nice things. Ask around, you will find that our product and services are some of the best. Join the conversations about BMX Direct taking place on Twitter and Facebook. Also our Google reviews page is very accurate πŸ˜‰
  • Do you ship to countries outside of South Africa? We sure do. Drop us an email if you need more info.
  • How long will my order take to arrive? Anything from 24hours to 4 days, but that all depends on your location in South Africa and our Couriers delivery schedules. You can read more about delivery times here.
  • How often do you get new products? When riders want to know about hot new 20″ stuff, we want them to think of us. That kind of cred doesn’t just happen, it takes hard work. So, we’re always on the lookout for cool new stuff to pimp our/ your ride with. If you want to be on top of what we have just landed or dropping soon; follow us on Instagram. Otherwise get regular updates to your inbox from our Newsletter service.
  • Do you deliver on Public Holidays? Hell no! Public Holidays don’t count, be sure to get your order in early so that you allow enough time for your parts to arrive before the holidays!
  • What do I do if I don’t receive my package? Breath into a brown paper packet, then holla at us. We’ll breathe into a brown paper bag, and then work out what went wrong and sort it out. We’ll probably be more cut up about it than you, so go easy on us.
  • Is there a warranty on the products? It depends on the brand or product you have purchased, best is to check on the brands (i.e Fit Bike Co., Wethepeople, Eclat, Animal…)company website first, they usually have their policy listed and laid out clearly. If you get stuck, give us a holla, we’ll see what can be done.
  • Does returning products purchased online work the same as in normal shops. Yes. Unless you are returning your product out of buyer’s remorse. If you simply change your mind, but we delivered what you ordered – we suggest you sell it in the Forums. Free delivery doesn’t grow on trees (we wish it did).
  • What if you send me the wrong thing? That never happens. Jokes. We are humans, not machines. If we have delivered the wrong product, a faulty product, or have misrepresented the offering with an incorrect picture or description – we’ll humbly accept we’ve slipped up and resolve the situation speedily with a replacement or a credit. Be cool, we’re cool.
  • Do you offer gift vouchers? Yes. We sell digital gift vouchers. If you purchase one, we’ll email you the voucher as PDF. It has a code which you or the spender may enter at checkout. If it’s a gift, we can forward it to someone on your behalf on a designated day.
  • How do I get sponsored by BMX Direct? Well, its not that simple. We are a family and getting married into this family takes a whole lot of blood, sweat and dedication. Keep filming those edits and entering those comps and you’ll have a hook up in no time. We’d still like to hear from you though, be sure to share your video edits and photo’s with us.
  • You don’t have what I’m looking for – what now? Some stuff we do not stock because it’s hard to get, is crap or would be to expensive to sell in our country. We ship goods in from all over the world, so sourcing products is our game. But understand that some product is just not suited for our BMX scene and we will not stock it. Ask and we’ll gladly fill you in.
  • I want to send somebody a gift from your store – how does that work. When you check out, you’ll see there is a box marked “delivery address”. If the gift is intended for someone other than the purchaser, just fill in the address in here and we’ll send it to them directly. With a personalized card, if you like.

 

 

READ ALL OUR REVIEWS HERE: GOOGLE.COM

BMX Direct South Africa IconBMX Direct South Africa

62 High Road, Brentwood Park, Benoni

4.9 105 reviews

  • Avatar Blaze Ballantyne β˜…β˜…β˜…β˜…β˜… a week ago
    Hands down the best BMX shop in SA. Rider owned, always friendly and willing to go the extra mile.
  • Avatar Francois Robert Palm β˜…β˜…β˜…β˜…β˜… 3 months ago
    Awesome shopping experience. Packaging done very professional. Not a scratch or part missing. Ordered a lime green Werethepeople BMX for my grandson- he is over the moon with the bike. Thanks guys, wish I can give you a 10 star rating. … More
  • Avatar Daniel Opperman β˜…β˜…β˜…β˜…β˜… 3 months ago
    Some of the best service I have had in years from any company would recommend them over anyone
  • Avatar Mark Pienaar β˜…β˜…β˜…β˜…β˜… 4 months ago
    Best bmx store you can get around SA!
    This is the no. 1 store for sure.
  • Avatar Nathan Watt β˜…β˜…β˜…β˜…β˜… 3 months ago
    Fantastic quality, arrived earlier than scheduled. Dailed and ready to go.
  • Avatar Huzaifah Kathrada β˜…β˜…β˜…β˜…β˜… a year ago
    Great customer feedback, very helpful πŸ‘πŸ½
  • Avatar Franco Griesel β˜…β˜…β˜…β˜…β˜… a year ago
    These guys are awesome... They have the best parts in SA and their delivery is always on time and shipping is not expensive... For sure best bmx online store in SA
  • Avatar Rethabile Molefe β˜…β˜…β˜…β˜…β˜… a year ago
    Made an order from Botswana and had trouble with payment the company was very patient and extremely friendly, as soon as I managed to make the payment goods arrived really quick, excellent quality πŸ‘Œwill definitely order again
  • Avatar Leanne Jolliffe β˜…β˜…β˜…β˜…β˜… 2 years ago
    Great quality products with good pricing. Order came 2 days after purchase and have never been more satisfied with it!! Excellent service. Will definitely shop again πŸ˜„
  • Avatar Tracey-Ann Scott β˜…β˜…β˜…β˜…β˜… a year ago
    Shaun was amazing. So helpful and the service was great. The bike got to us in time for my sons birthday. The bike is AWESOME, my son is over the moon.
    Great service from the guys at BMX Direct πŸ‘ŒπŸ»
  • Avatar Presley Luke β˜…β˜…β˜…β˜…β˜… a year ago
    Many thanks to bmx direct and support got everything on time and all good.
    Thanks for all the help
  • Avatar Jarod Scott β˜…β˜…β˜…β˜…β˜… a year ago
    Thanks to Hank I got my items just over 4 days. Super speedy. I'm honestly satisfied with my first time buying/ordering from bmx direct. I sure will order more just abit broke now lol. Was so excited my hands were even sweating lol. … More THANKS BMX DIRECT
  • Avatar Eric Kidd β˜…β˜…β˜…β˜…β˜… a year ago
    Super shopping experience, prompt delivery and quality parts.
  • Avatar Cameron Nicol β˜…β˜…β˜…β˜…β˜… a year ago
    Great, humble and truly local store.I recently ordered a complete from their store that was still to arrive in the country, and in less than 48hr from them receiving the stock from America, they had it on its way to me in Cape Town. I was … More able to ask any question at anytime due to their WhatsApp customer service line and spoke to someone who is genuinely willing to help, and not who only wanted your money. I can’t stress this enough that this is probably the BEST online store I have ever dealt with and I couldn’t recommend them more even if I tried.They ship with fast way couriers which in its self is a good courier company to work with knowing that even once your order has left their hands, you will still receive it in a timely manner. I hope their store grows significantly because they definitely deserve it.Keep it going guys.
  • Avatar Yeti Voice β˜…β˜…β˜…β˜…β˜… 3 years ago
    I have been buying from BMXDirect for over 15 years. I don't go anywhere else for BMX stuff. I even ordered from them when I was overseas. The prices are good and the stock is always fresh. Hank's in this for love, and has always … More been a super reliable, highly transparent, and helpful. The whole BMXDirect team are intelligent, insightful, and live the BMX lifestyle every single day. I respect them, I support them, and I guarantee you will too.

 

 

 

 

 

 

.